September 24, 2005 12:38 PM PDT
Problems surfacing with iPod Nano screen
- Related Stories
-
With Nano and Rokr, Apple makes itself heard
September 10, 2005 -
Apple store buzzes with Nano fever
September 10, 2005 -
Apple's iPod costs likely went up--in a flash
September 7, 2005
The most widespread complaint about the otherwise highly praised device seems to be that the color display screen gets scratched extremely easily.
Nano owner Brian Cason posted one of 250-some threads in response to a recent post on Apple's discussion board about screen scratching.
"I don't really care if the case on my Nano gets scratched but my screen has scratched up so badly that all the images are starting to become distorted," Cason wrote, echoing the sentiment of many others in the discussion. "I have only carried it in my small pocket in my shorts and nothing is in there to scratch it. I still can't figure how the screen looks like it has been rubbed with sandpaper when the entire time it has been safe in my pocket (with absolutely no items)."
But this week, several users also started complaining about screens cracking, or failing, inexplicably. Nano owner Matthew Peterson set up the site flawedmusicplayer.com (formerly ipodnanoflaw.com) to tell the story about how his Nano screen shattered after just four days, to see if others have had the same problem, and to suggest that Apple recall the Nano and use a stronger screen product.
"It is way too fragile. Apple markets it in a pocket. Hell, Steve Jobs himself pulls it out of his when he announces it," wrote Peterson, who himself was smitten with the Nano upon its release. "It was in my pocket as I was walking and I sat down. No, I didn't sit on it."
An Apple official was not immediately available for comment on the alleged problems with Nano screens.
Some Nano owners have written to flawedmusicplayer.com, challenging its premise and arguing that they haven't had any problems with their screens. They chalk problems up to user abuse and reference an Ars Technica report that shows the Nano holds up to extreme circumstances.
Several, however, e-mailed with similar screen failures and debated whether the problem is caused by a design flaw or poor manufacturing, possibly just in an isolated batch.
iPodnn pointed out that at least one iPod repair company, iPodResQ, has temporarily raised the price of Nano LCD repair "due to LCD availability and overwhelming demand."
Last June, Apple agreed to settle several class action suits over the battery life of earlier iPod models, offering extended service warranties and $50 store credits to consumers who lodged complaints.
See more CNET content tagged:
pocket,
color display,
Apple iPod Nano,
Apple Computer,
owner
then expect it to work flawlessly without exception. "It's not my
fault!" No one ever wants to take responsibility anymore.
Also, don't be surprised if this turns out to be a lawyer driven
attempt to initiate a class action suit just to cash in. In fact, I'm
betting it is. Parasites.
for a protective case for the ipod!
Nanos and expecting them to perform perfectly, but that may
not be the case for everyone.
It seems die-hard Mac users immediately takes sides with Apple,
expecting them to not be able to release an less-than-perfect
product. (As a Mac user and iPod owner, myself, I know that is
not true). And everyone made the same User Abuse claims with
the previous iPods - only to find out that, yes, the batteries were
indeed crap.
Apple decided to fix it because they know I was right, and if they dont, thats why my father's a lawyer :)
anyway... i ask you to stop saying stuff like that because it is really not true, the nano has a flaw and its the lcd.
failure.
Enjoy your Creative Zen.
These people must be eating too many crispy creams.
iPods. Mac fanboys are picky.... but they aren't stupid..... and often
take care of their hardware......
We are not talking about "scratches". We are talking about internal damage to the displays. What they call scratches is actually a leakage of the liquid that generates the colors inside the display due to internal rupture.
This is definitely a manufacturing problem. LCDs are not supposed to leak (internally) that way.
Seriously???
have an editor that knows the difference between "inexplicable" and
"unexplicable"? Maybe they don't know the difference between
"Dell" and "Apple," either.
was originally published.
If this is the state of reporting in the digital age... i think we are in
trouble.
that a defective screen would be more prone to this kind of issue
but it is out of the ordinary for a typical LCD. I would leave open
the possibility that there are defective screens out there, but I
would also bet a nickel that some folks simply did something
stupid and don't want to take responsibility for it. And by
"something stupid" I don't necessarily mean using Windows :)
Have a nice day.
Sad story eh?
Just say no.
I was also happy with the price.
Or maybe the CNET reviews don't read CNET's tech sites.
are far too many people blowing smoke, damn few, if any, who
really know what they are talking about.
I suggest all the wannabe motor mouths take a vacation and let
those who do know what's going on tell the actual tale. Then
maybe we will find out just how big a teapot is required for this
tempest.
Water flows downhill.
Hot air rises.
A piece of plastic in a pocket with keys and change gets scratched.
Duh.
a scratch from someone's thumb brushing over it! I understand
what your saying, but mines been on my desk at work and has still
managed to get scratched from normal handling. I think apple
need to look at the quality of whatever finish is on the case...
One of my favorites is the one implying that it must have been Windows users living in their own filth that caused these people's screen problems with the Nano.
What I really want to know is this though, why is it that an 80% market share for mp3 players automaticly means that Apple's IPOD is the best thing since sliced bread, but a 90% share for MS automaticly means that 90% of home computer users are idiots? Can you guys make up your mind one way or the other? Either market dominance equals greatness or it doesn't.
One of my favorites is the one implying that it must have been Windows users living in their own filth that caused these people's screen problems with the Nano.
What I really want to know is this though, why is it that an 80% market share for mp3 players automaticly means that Apple's IPOD is the best thing since sliced bread, but a 90% share for MS automaticly means that 90% of home computer users are idiots? Can you guys make up your mind one way or the other? Either market dominance equals greatness or it doesn't.>>
I have a MP3 player, and it's not an iPod. With 1GB flash, it does everthing that I need it to do. I don't need a 40GB harddisk that can break if it gets dropped. As for the comment, all that I have to say is that the person who made it is suffering from HUA syndrome. I'll leave it to you do determine the meaning of the letters. From my experience, Mac users are some of the worst hypocrytes that you will ever meet.
Half the people posting in this thread are acting like a bunch of kids at the lunch table screaming about what game is better.
One person actually suggested that Apple products are geared towards the upper class and those types of people take care of their products. What an ignorant thing to say. $200 is "upper class"? I'm doing pretty darn well then! Perhaps this person should go speak to the upper class gentlemen that has a G5 which overheats when playing a game. I'm sure he's taking care of his $2,000 investment.
Bottom line is the Nano is a great product. Once again Apple has released a product that appears to impress the industry with innovation. However, that doesn't make it flawless. Perhaps they did use cheap glass. SO WHAT! They will fix it if there is a problem. It's OK! Apple doesn't make everything perfect regardless of how well their products work for you. Or how much you want them to succeed you'll say any stupid comment on the internet without thinking about the people you are talking to.
We are all consumers of equal value. Why? Because a poor mans money is just as good as a rich mans but a poor man will probably take better care of it so watch your mouth the next time you spout off about the people around you.
The fact that Apple's been making gadgets for 20+ years only goes to show that it should know better. There are few excuses for this type of flaw. It's not like they had to rush this to market in order to prevent some competitor from taking it over - Apple has this market cornered. Test it, and then test it again, rather than shoving things out the door so that Jobs can show them off.
within the last few years then you have learned two things: 1.
LCD screens develop scratches unless protected. and 2. The
smaller the device the more fragile it is. The iPod Nano is not an
exception to these two tenets. Apple's delima is twofold. 1. The
protective skins are not readily available. 2. They have not
cautioned users that the device is prone to scratches unless
protected.
Yes, they may have some material/design flaws since the black
one in particular, the one I own of course, is very prone to
scratches, and there doesn't seem to be any way to remove them
once they start. I bought a small leather business card wallet to
protect it in the short term but it still seems to be getting
scratches-bummer. Then again, there's a reason they call it "the
cutting edge of technology," sometimes there's some blood lost.
I hope that Apple responds quickly and reasonably to these
issues. Thanks for addressing the issue quickly.
- Nano Screen Scratches
-
by
September 26, 2005 2:26 PM PDT
- As the article stated there may be a batch that is just bad. I just bought mine and barely touch the sides of it when I move it (which is all of about 5 times) because the screen is scratching each time I touch it somehow. I haven't taken it out of the house because I don't have a case and thought I wouldn't be able to even see the screen if it touched anything.
-
Reply to this comment
-
See all 174 Comments >>Definitely something wrong.....