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February 2, 2007 10:46 AM PST

Apple to Windows iTunes users: Don't install Vista yet

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Apple has warned Windows users running its iTunes software that they should wait for its next update before upgrading their PCs to Microsoft's new Windows Vista operating system.

The Cupertino, Calif.-based company cited a variety of compatibility issues that may cause friction between the media player software, its accompanying iPod player, and Vista. Among these problems is an inability to play music or video purchased from the iTunes Store, problems synchronizing address book contact and calendar functions, and slowed runtime. Additionally, there is a chance that plugging an iPod into a computer running Vista may corrupt the device.

Windows Vista, Microsoft's first new operating system in five years, was launched last week to consumers and is now standard on most new PCs from computer manufacturers. The enterprise version of Vista has been used by businesses since November.

The problems may not affect all Windows users, according to Apple, but they are serious enough that the company does not recommend that PC owners install Vista just yet. Within the next few weeks, Apple plans to release a new version of its iTunes software that was designed primarily to address the Vista compatibility issues; when the release is available, the synchronization issues should disappear. For the time being, a special support page is available.

According to a company statement provided by Apple spokesman Derick Mains, "Although iTunes 7.0.2 may work with Windows Vista on many typical PCs, Apple is aware of some known compatibility issues and recommends that iTunes customers wait to upgrade to Windows Vista until after the next release of iTunes, which will be available in the next few weeks." Apple declined further comment.

See more CNET content tagged:
Microsoft Windows Vista, Apple Computer, Apple iTunes, Apple iPod, operating system

Add a Comment (Log in or register) 126 comments
Sleazy...
by FutureGuy February 2, 2007 11:14 AM PST
.. Apple is asking us not to upgrade to Vista while playing one of those stupid "I am a Mac" commercial on the upper right hand corner. Typical Apple!!!
If this was MS talking about the next Mac release we would have seen Mac fanboys spitting venom.
Reply to this comment
Actually...
by Matthew R. February 2, 2007 11:36 AM PST
Apple can't be at fault on this one, Microsoft never released
(AGAIN) all of the code to make most main stream applications
work without issues...

With MS continuously tweaking Vista till the last minute, and
them also stating that they are already working on SP1 for Vista,
it isn't amazing that some major applications don't work...

This is typical MS incompatibility issues, if you want to blame
anyone for MS Vista and iTunes not working together all nice
and happy, you don't have to look much further than Redmond...
View all 6 replies
relax
by jabbotts February 2, 2007 12:49 PM PST
Apple does not get to pick what advertisement shows in the ad box so it's purely coinsidence that you got a mac ad on a mac article.

Apple isn't saying anything different than every other vendor who writes for the Windows platform; it's new, we haven't fully updated and tested our software on it so don't rush out to get it expecting our software to work.

It does suck that Apple is both a Windows software developer and Microsoft direct competitor since they couldn't really ask the Windows iTunes owners to wait without it looking bad.

Still, I don't think it's a sleazy tactic to slow sales of Vista (Vista is doing that all on it's own). It's simply a Windows software devloper saying "our current version doesn't work with the new windows, we're working on it but please give us bit to get it out too you."

It has nothing to do with the Microsurf vs Cult of Mac BS flamewars.
View reply
Figures
by mf193 February 2, 2007 11:14 AM PST
Why am i not surprised?

And now I'll leave you...the good people of CNet to determine who i am insulting here.
Reply to this comment
Midgets?
by Charleston Charge February 2, 2007 11:19 AM PST
nt
Plenty of time with only beta drivers from Creative
by TheGraveDigger February 2, 2007 11:15 AM PST
Well, since creative only has semi-functional beta drivers for Vista, with no full release planned until March, it would appear that iTunes would be the least of Vista upgraders worries.
Reply to this comment
Poor iTunes users
by NewsReader_ February 2, 2007 11:24 AM PST
Apple had no time to prepare for the Vista release. Shame on Microsoft for not letting Apple have access to any Vista betas or release candidates. I guess Apple is hedging its bet that Vista will only be deployed on 89% of PCs instead of 90%. That 1% difference must account for all the iTunes users out there.

Get with the program Apple and everyone else who is now claiming that their software will not run on Vista. You had over a year to get your software ready!!!
Reply to this comment
Support will come...
by dice871 February 2, 2007 11:45 AM PST
While I'm not a Mac devotee and it's been a very long time since I used one your comment is flawed.

Vista will not be deployed 89% or 90% the day it is released. In fact it will take quite some time for it to reach that.

While Apple hasn't released an update they eventually will and at this point in time Vista is a very small percentage. Most old computers are not even Vista compatible since it requires a lot more resources then XP. I plan on not upgrading for a long time. I currently use XP and am happy with it. I ordered a laptop and it will come with XP. No need for Vista using all my computer resources. I buy an OS so I can run applications that I need.
Behave.....
by k103 February 2, 2007 12:43 PM PST
89%? 90%? What planet are you living on? Do you really think
that every pc user is going to rush out and upgrade to vista
immediately? The majority of ordinary pc users will carry on
using XP until they change their hardware and buy something
that has vista preinstalled on it.

It's not like this is the first time this has happened - I remember
upgrading to XP SP2 causing incompatibility issues. Just because
it's an Apple product doesn't mean that it must be deliberate.
You could equally look at it as a deliberate ploy by microsoft to
try and encourage people away from ipods and towards the
zune....
Didn't the Zune have a problem too?
by ca5ter February 2, 2007 11:34 AM PST
Not really a big deal when you put it in the context that Microsoft's
own Zune had problems for a couple of weeks.

CNET Story
http://news.com.com/Microsoft+makes+Zune+Vista-friendly/
2100-1041_3-6145116.html
Reply to this comment
Yes, MS does have a habit of strategically breaking competing apps
by jerrysproinger February 2, 2007 11:46 AM PST
I always found it funny that MS service packs routinely caused performance problems for Netscape Navigator.
View reply
For Business-Users, Yes. Home-Users, No.
by toosday February 2, 2007 12:07 PM PST
Heads Up: Your link doesn't work when I try to visit it.

And, yes, Zune had this problem when Vista was released to businesses in November. But not when Vista went on sale for Home users.

Most businesses don't want portable media players connected to their hardware, so it was no big deal for them. No businesses complained.

But, not being able to connect your iPod to your HOME computer because Apple (or anyone else) hasn't upgraded their software yet just is NOT cool. Especially when you consider that they were so many chances to do so.
View reply
Apple Is Dragging Their eet
by jsdoyle February 2, 2007 11:45 AM PST
Apple has known about this for at least a couple months. I personally posted a topic in the Apple message boards back when the tech beta members got a copy of the release version of Vista. iTunes has problems with Vista. A work around is to launch itunes as the "administrator". Which Vista gives you the option to do.

Apple is sitting back having a chuckle at Microsoft, trying to ding early sales of Vista.

Not that Microsoft is above doing anything different.
Reply to this comment
True but...
by NewsReader_ February 2, 2007 11:46 AM PST
They were fixed before the consumer release I believe.

If Apple really cared about its customers, it would not force them to wait to buy Vista or a PC with Vista in order to use thier product. This is either a pathetic ploy to delay Vista adoption or pure procrastination on thier part.
Reply to this comment
True but...
by NewsReader_ February 2, 2007 11:46 AM PST
They were fixed before the consumer release I believe.

If Apple really cared about its customers, it would not force them to wait to buy Vista or a PC with Vista in order to use thier product. This is either a pathetic ploy to delay Vista adoption or pure procrastination on thier part.
Reply to this comment
Apple Is Dragging Their Feet
by jsdoyle February 2, 2007 11:46 AM PST
Apple has known about this for at least a couple months. I personally posted a topic in the Apple message boards back when the tech beta members got a copy of the release version of Vista. iTunes has problems with Vista. A work around is to launch itunes as the "administrator". Which Vista gives you the option to do.

Apple is sitting back having a chuckle at Microsoft, trying to ding early sales of Vista.

Not that Microsoft is above doing anything different.
Reply to this comment
Dragging their feet?
by tedk7 February 2, 2007 2:10 PM PST
Sorry no, Apple is simply a 3rd party developer when it comes to
iTunes on windows.

ALL third party developers get peeved when OS updates break
their apps. They have a right to be. They had a piece of software
that used to work fine and now they have to do a bunch of extra
work.

Apple, on the other hand, at least provided Rosetta so that MS
Office would work on the new intel macs. Of course sometimes
they do break things with OS and hardware updates, and then its
their 3rd party devs that are complaining..
How many betas and CTP versions??
by frankwick February 2, 2007 11:55 AM PST
As much as Steve Jobs points out that Vista took 'years' to build, you would figure that Apple has had enough time to get iTunes working.
Reply to this comment
THANK YOU
by mlambert890 February 2, 2007 1:37 PM PST
This is exactly the point. Dont expect anyone to see your logic though. Personally, I try to call BS anywhere I see it. Ive noticed though, that if its Apple, anything they do is rationalized as being fantastic by the press and peanut gallery and FIERCELY defended. Its like a religion!
View all 2 replies
Not unusual for MS updates
by calpundit February 2, 2007 12:05 PM PST
My experience has been that software updates from Microsoft --
and sometimes even security upgrades -- can break
applications.

My organization's web site content manager was developed
based on MS's .NET platform, and required IE to run. But IE 7
broke it. Had to undergo a very non-intuitive "backgrade" to do
my job.

I don't think Apple's foot-dragging on this one -- an update
within a week doesn't seem that bad to me.

I do agree that the "don't update to Vista" line is an unnecessary
thumb in the eye. But it also wouldn't surprise me to learn that
the incompatibility was, itself, an intentional thumb in the eye of
Apple.
Reply to this comment
THE INCOMPATIBILITY DOESN'T EXIST
by eddddd89 February 2, 2007 9:23 PM PST
iTunes works on Vista.
Go to the source people...
by Llib Setag February 2, 2007 12:56 PM PST
APPLE, INC.

iTunes for Vista repair tool 1.0

http://www.apple.com/support/downloads/itunesrepairtoolforvista10.html

Obviously Microsoft does not want anyone to use iTunes or iPods anymore, so let's design Vista to not allow for this "dissention among the ranks" by the WinPC people using iPods.

Banned from Redmond One, now banned from desktop PC at home...

No, were not a monopoly.
Reply to this comment
Funny, iTunes is working OK for me...
by Yukimi Konomi February 2, 2007 12:57 PM PST
Just had some very high processor spikes every now and then, but oter than that its chugging along just fine...
Reply to this comment
It breaks paid music
by Ilgaz February 3, 2007 3:14 AM PST
I think you use iTunes as media player/catalogue as many of us.
The bug is about the paid music and also you can understand the
frustration of users when their paid stuff doesn't play.
View reply
Here we go again
by densbtly February 2, 2007 1:01 PM PST
In a utopian universe; all things designed by Steve would interface with all things designed by Bill, and they could each spend more time hugging each other and plucking flowers.
That Apple technology and Microsoft Technology seem to not mesh is hardly surprising nor is it a rare or remotely unique situation. 90 percent or more of Ford parts won?t work in my Chevy?. Hell, 90 percent of Chevy parts won?t work in my particular Chevy?.. Why do we, as consumers, assume that we can yank the foundation out from under our house, shove in a bigger one without breaking a few glasses or cracking some mortar?
First, let?s quit thinking of operating systems as software? an operating system is a utility basement, wires, plumbing, valves, much unsightly stuff that enables us to do things upstairs cleanly and smoothly , say tweak the knob on the pretty little thermostat, rather than shovel coal to warm up our house? That way, thinking of OS?s as infrastructure, utilities, rather than as an application, we would not be so quick to change them every time a shiny stainless steel model comes out? Only change the utilities/furnace/septic/AC when you NEED to, or when it financially makes more sense than upkeep on the old model?. What drives the consumer market for a new OS, since when has a new OS version actually added significant speed or versatility?
Reply to this comment
densbtly analogy...
by smithjones February 2, 2007 6:36 PM PST
I concour with densbtly analogy about ford and chevy.
If you have MS OS, why are you purchasing an ipod, and running
iTunes? Why not run what will work great on your machine and
OS?
Zune, creative & Rapsody or what ever other music service?
According to some of the post I have read, some of these people
are making just silly statements for no other reason than to
make them. If you hate apple so much.., why do you own a ipod
or itunes? If you don't own a ipod or itunes..., why do you care?
As for me..., yeah I could be considered a Apple zealot, but that
is because I have a vested interest in Apple by owning stock.
However, every good investor always covers the table..., and I
own MS stock as well. But like any religious fanatics, I know they
will do what it takes to support their cause, which includes
paying $500 for a cell phone. Me..? No way..., I'd love one, but I
will stick with my cheap cell phone. However I'd be happy If a lot
of people bought the $500 cell phone to raise my stock.
But I digress..., If you are using a MS OS..., use a zune or
creative device with one of the multiple music services, and you
will more than likely have less issues with your system..., not
unless you just have to be hip and accepted to have an ipod and
itunes and hope that it works with the MS OS. Until then..., Just
wait a couple of weeks on the update on iTunes.
View reply
Bravo!
by dansterpower February 3, 2007 10:11 PM PST
Well Said.

Pick what you like and use it.

I do.
Enough already!
by SilverStreak1 February 2, 2007 2:20 PM PST
If you have zero experience developing applications then please don't post comments like 'its all Microsoft's fault'.

If a 3rd party vendor is unable to get their applications working with vista in a timely manner, that is NOT microsoft's fault.

As MANY have said already, Microsoft releases beta's for all vendors to use to be able to get their software up and running.

And don't give me this 'oh microsoft changed Vista at the last minute to break 3rd party applications'. Thats not the way it works.

Microsoft will release an API with a defined and STATIC interface - what that means is your application see's the OS as a black box with instructions on how to use the features of that black box. You don't really care how the black box will execute its functions to provide those features to you. Those instructions may change in the early betas, but once you get to Release Candidates they will not.

As for hardware drivers? Um since when is Microsoft responsible for creating those? Microsoft takes it upon them seleves to include SOME hardware drivers, but that is not their responsibility.

So this is a case of Apple either screwing up or just taking their sweet time on releasing the appropriate upgrades for their software to work on Vista.

And by the way, did my mention how BAD apple is at porting their software to run on windows - ask me why I threw away my iPOD and bought a zune?

And yes I am a devloper who works on Microsoft products.
Reply to this comment
Then you know...
by Matthew R. February 2, 2007 3:25 PM PST
What you are saying is all summed up in your last sentence...
you are biased.

Microsoft will release an API prior or as the RTM version of the
OS is to come out, but there is no guarantee that the API in
question will still 100% work when all the security patches that
are released after the RTM version of the OS has been burned to
DVD and published for release...

The same thing has happened with Apple, and OS X and quite a
few games out there. When they changed from 10.3 to 10.4 and
even some upgrades from 10.4.2 to 10.4.3 or anywhere in
between an API that worked with 10.4.2 won't work with 10.4.3
because of the way a security update has disabled a function, or
whatnot.

So don't BS people here and say that MS holds no responsibility
for what has happened... MS holds a majority of all
responsibility, especially when it comes to software development
of 3rd party applications, for the lack of updated, or APIs in
general to the developers at all, can cause programs not to work
when a new revision of an application, or part of an operating
system comes out, and MS doesn't release the API till after the
fact.

And I may not be a programmer any more, but I do know about
programs, not to mention that I am a director of software
development, and a CEO of a game software company.... I hear
more complaints about MS and their lack of support for
developers for Vista APIs have come out since the RTM version
of Vista was authorized.
View reply
Dumped your iPod for a Zune? Really?
by technewsjunkie February 2, 2007 5:17 PM PST
You must be one of the two people that bought a Zune.

Market share, market share.

It's a little different when the roles are reversed, isn't it.
Security update?
by ralfthedog February 3, 2007 8:37 AM PST
The API can stay the same, but the code under the API can change. My guess is that Microsoft changed some code that did work for any user, and now only runs if you are a super user (Access to crypto keys).

It would be cool if Vista would pop up a dialog box asking users for the user name and password to run an application as /su instead of just crashing.
View reply
A better suggestion...
by Walt Connery February 2, 2007 5:53 PM PST
...might be to unplug your iPod from your computer until Apple decides to provide you with updated iPod device drivers and application software. In fact, Apple should have been "warning" Vista buyers not to use the iPod with Vista until Apple can manage to update the iPod software. Apple's had--what, months?--to get its Vista software house in order. Why "warn" people not to install Vista when the problem is with the Apple software and not with Vista at all? Does Apple really think people need their iPods more than their computers? Uh, probably. This is just so predictable...Makes me thankful I don't have to worry about Apple's support for the iPod because I don't own one and probably never will...;)
Reply to this comment
If I was to bet on it, MS did this intentionally.
by Microsoft_Facts February 2, 2007 6:06 PM PST
MS has been doing this for many, many years. Intentional incompatibilities with non-Microsoft products. Why should we expect any intentional incompatibility policies to change in Redmond now?
Reply to this comment
MS Can't Have
by eddddd89 February 2, 2007 9:30 PM PST
They can't have made intentional interoperability issues because there aren't any. iTunes works fine on Vista.
View reply
If I was to bet on it, Apple did this intentionally.
by Gunady February 5, 2007 10:15 AM PST
How if we look from other side, then there is LEOPARD.
That proves it, Ap[ple programmers don't know how to code
by iZune February 2, 2007 6:17 PM PST
What a bunch of retarded programmers at Apple. It proves onces again how inferior the Apple platform is.
Reply to this comment
Proves Your Ignorance
by dansterpower February 3, 2007 7:37 AM PST
To state that the "Apple Platform is Inferior," simply proves your
ignorance and nothing else.

Thanks iZune for revealing your true nature.

Now got back to your rock . . .
How long has Apple known about Vista???
by PEdlund February 2, 2007 6:39 PM PST
Did Steve Jobs and his developers just wake up today and realize that Vista had shippped? The world at large has known about Vista's ship date for at least 8 months now. So NOW Apple tells us to wait before upgrading??? People who blame Microsoft for this are simply uninformed.
Reply to this comment
Wait...
by Geoffrey Sperl February 2, 2007 8:39 PM PST
Instead of blaming Apple, how about looking at the (literally) hundreds of companies who haven't updated things for Vista. Sony just released beta drivers for some of their "Vista ready" machines and there are numerous software packages out there that simply will not work. This happens every time a new OS comes out - whether their were public betas or not. And, to be fair, Apple's site point-blankly states "Windows 2000 Service Pack 4 or later or Windows XP" for the iTunes download.

Sounds like the sheeple out there who had to be on the bleeding-edge are the ones to blame, not Apple or MS.
Slow Apple
by darrenretro February 3, 2007 9:29 AM PST
Not only have they known about Vista and are slow upgrading Apple period is slow doing anything. I think they are just coasting along or their people are just sleeping while the world chugs along
Purposely planned by Apple...
by whizkid454 February 2, 2007 8:11 PM PST
to slow the amount of upgrades to Vista. Apple...Protecting their futile market share.... :( Pretty sad.
Reply to this comment
Funny...
by Matthew R. February 2, 2007 10:35 PM PST
Microsoft owns 90% of the market, Apple owns less than 10%, who
is strong-arming who here?

I'm sorry, I thought the definition of a monopoly was over 65% of
the market, not under 10%... odd... oh, and BTW, the way things are
going, Market pros are starting to say that Apple's market share
may go up by over 10 to 15% more market share after Vista and
10.5 are compared next to each other...
Slowed the amount of upgrades?
by ServedUp February 3, 2007 5:59 AM PST
Purposely planned by Apple? Thats absurd, you only need to
look in their own backyard as Zune isn't even compatible with
Vista either (or if it is now, it wasn't from the beginning.) Truth
is upgrades do take time and Apple has many iPod customers
expecting a quality upgrade.

And Apple doesn't want to sabotage Vista, thats just an insecure
assumption built on MS Fanboyism. But Microsoft will sabotage
Vista on its own, just wait and see.

Also Markeshare isn't an effective marker for success. BMW &
Porsche have a small marketshare and yet they are considered
high performance automobiles as compared to just a regular
everyday Ford (which you can alternately view as the PC Market.)
OS/2 Warp
by Solaris_User February 3, 2007 8:47 AM PST
Apple has been slowing the "upgrades" to OS/2 for a long time to protect there futile market share.

What I'm getting as is.. they don't have to support a platform. Especially one with as few users as Vista.
The more people running Vista, the better OS X looks.
by ralfthedog February 3, 2007 8:50 AM PST
Apple wants everyone to upgrade.
 See all 126 Comments >>
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