April 4, 2007 10:15 AM PDT

Microsoft sued over Vista branding

Microsoft has come under attack for the way it advertises the Vista operating system.

A lawsuit, filed in Seattle, alleges that the company advertised systems as "Vista capable," when in fact the systems were not able to run Vista properly. The suit alleges that the marketing around Vista was designed to deliberately mislead potential customers.

The outcome hangs on the precise definition of the circumstances under which a machine is "Vista capable."

Microsoft has allowed PC vendors to put stickers on their systems saying that they are "Vista ready," when the system could run only Vista Home Basic, which does not allow many of the core features of Vista to run. The suit maintains that it was unreasonable of Microsoft to assume that every person to whom it was marketing Vista could understand the system requirements.

PCs need at least 512MB of RAM, a processor capable of operating at 800MHz or faster and a graphics processor that is DirectX 9-capable to be classified as "Vista capable." However, the suit alleges that it was not clear from Microsoft's advertising and marketing around Vista that while a system may be advertised as "capable," it may be incapable of running many of the advertised features of Vista, such as the Aero desktop.

According to the legal action, which was filed as a class action suit on Thursday, "consumers were falsely led to believe they would be upgraded to a dramatically new operating system bearing the key features marketed by Microsoft." In particular, the court action highlights Microsoft's "Express Upgrade" plan, which upgraded users from Windows XP to Vista Basic. This was an upgrade to Vista "in name only," the suit alleged, and "not the functionality."

Microsoft said it had made extensive efforts to inform buyers about the hardware resources needed to run Vista.

"We conducted a broad effort to educate computer manufacturers, retailers and consumers about the hardware requirements to run different versions of Windows Vista," the company said in a statement. "This well-documented effort occurred as part of the Windows Vista Capable program. We look forward to presenting this information to the court and addressing all other issues raised in this lawsuit."

Details of the lawsuit were reported Tuesday by The Seattle Post-Intelligencer.

Colin Barker of ZDNet UK reported from London.

See more CNET content tagged:
Microsoft Windows Vista, suit, class action, lawsuit, Microsoft Corp.

Add a Comment (Log in or register) 154 comments (Showing first 20 comments)
Strange
by eriky4 April 4, 2007 11:20 AM PDT
Wow this is strange, there are usually 6 or 7 posts from mac and linux losers screeming about how bad Microsoft is..
Reply to this comment View all 6 replies
Class Action Lawsuits
by JJWhitney April 4, 2007 11:25 AM PDT
I am waiting for a class action lawsuit against class action lawsuit firms for claiming they represent anyone other then themselves.
Reply to this comment View reply
Nonsense.
by Mr. Network April 4, 2007 11:27 AM PDT
You can't sue Microsoft for a vendor's marketing techniques. To meet the requirements of Microsoft's 'Vista Capable' program, all you need is a system that meets the bare minimum requirements for Windows Vista. Just because the machine can't run the premium edition does not mean that is is false advertising.

This is just another example of people trying to extort money because they are too stuipid or cheap to buy a higher-end system.

Additionally you cannot sue Microsoft because they are not the ones marketing computers. This is just more cannon fodder for the Microsoft Legal team. You wonder why these operating systems are so expensive... now you know.
Reply to this comment View reply
Somewhat agree...
by romo828 April 4, 2007 11:30 AM PDT
When I purchased my notebook which was in July of 2006, the tech at BestBuy informed me that Windows Capable would be capable of running Vista when it came out. At that time, I really dont remember seeing any Windows Ready logos on any notebook or PC, had I seen them, I am more than sure I would have investigated the differenes at the time. A month, maybe 2 later, when I started to see Windows Ready logos, that's when I got knowledge of the differences, but was past the 30 day exchange, and was stuck with a graphics card that is no good to run Aero. This is dissapointing, because when purchasing my notebook, you always want to buy something that will be ready for future products, but in my case, have a product I wish I had not bought. I'm not sure who to blame; BestBuy or Microsoft, but I do feel that this whole Vista advertisement was somewhat missleading.
Reply to this comment View all 4 replies
All the funtionality...
by timber2005 April 4, 2007 12:34 PM PDT
Requires a lot more than most are willing to get... MCE requires a larger hard drive and a tv tuner, possibly a HD tuner. A HT Tuner requires a HD antenna... or HD services. You expect microsoft to fine print everything just for MCE, let alone a whole OS?

Its like all those "Flex-Fuel" cars that are being sold... E85 (85% ethanol, 15% gasoline mix) compatable, yet across the nation there are LESS THAN ONE THOUSAND places to fill them, of nearly 200,000 stations. Sue all the car makers next why don't you?

The "full functionality" requires a good deal of new technology. Glass can't be shown the way it is without shader model 2.0, so you have to have it unless you want an entire window semi-transparent. It requires that much video ram to run properly. End of story,

I hope the law suit backfires on the suer. Microsoft did right. Unless something is missing from the story.
Reply to this comment
are stupid people now a protected class?
by reek722 April 4, 2007 12:50 PM PDT
I don't understand how this could even be certified as a class-
action, unless failing to do your homework or read the fine print
somehow qualifies me for some group identity which can't be
discriminated against.

Not so! Stupidity crosses all ethnic & religious boundaries.
Whatever you may think of Microsoft's products, services or
advertising, you cannot expect them to protect consumers from
their own poor decisions.
Reply to this comment View all 3 replies
Why can't PEOPLE be responsible?
by kentdanderson April 4, 2007 2:35 PM PDT
Why don't people (such as those in the class action suit) take responsibility for their own stupidy and ignorance and leave Microsoft alone? Learn what it takes to be part of the world today and don't try to get compensated for your own ignorance.
Reply to this comment View reply
Fat, cause ate TOO much when on the computer...???
by scott15596 April 4, 2007 2:58 PM PDT
People will sue over anything these days... Next someone might sue cause they got fat by eating when on the computer, Thats no ones fault but the one that is eating too much, thats just like suing McDonald's cause you ate there food and got fat or because there coffee was to hot, isn't coffee meant to be hot??? Whats wrong with some people that don't take a stand for there failures???
Reply to this comment View all 2 replies
Again it proves Microsoft is Deceiving the World
by kakphoto April 4, 2007 3:07 PM PDT
To those that say to leave MicroXXXX alone, bull!!!!
The only way I learned of Vista's problems is by reading the CNET Articles. Though I have no plans to "upgrade" any time soon. There is not enough new Technology to warrant it. Also just to get a real upgrade you have to go to the "Super Duper" version of Vista, and spend double the money you really need to. IT'S TIME WE ALL UPGRADE TO LINUX!!!!!!!!
Reply to this comment View all 4 replies
Tools were already able to asses that
by KZGY1024 April 4, 2007 3:23 PM PDT
They complain that they were being mislead by Microsoft because their PC could not run Vista Basic.

Did they even bother to use the Vista Upgrade advisor before doing this. Oh yeah, they do also have a website to tell you about all of the different versions of Vista and the features that they will allow.

This lawsuit comes as a result of not making use of information and tools made available before making a big decison. And how long were these available BEFORE Vista came out? These were also available during the beta testing too.
Reply to this comment View all 3 replies
*shrug* dubious lawsuit at best.
by Penguinisto April 4, 2007 4:22 PM PDT
I'm not exactly MSFT's biggest fan here, but I gotta say that the lawsuit doesn't seem to have much merit here.

There was an "upgrade advisor" out long before there was Vista's launch, and Microsoft has notoriously understated its system requirements, so... ***?

Before the MSFT fanbois start yammering, notice how the minimim requirements of most makers --as stated-- are just enough to run the OS, not the OS + apps.

IMHO, if anybody deserves to get put in the docket, it's likely the schmucks at (insert big-box retailer here), for glossing over the details more often than not, and the OEM's for slapping "Vista Ready" and "Vista Capable" stickers all over their stock in an attempt to push boxes out the door during Christmas season.

I mean, cripes... as an example: even the latest Linux kernel versions can run itself and perhaps a few apps on an old 486 DX-66 w/ 24MB of RAM, but I certainly wouldn't claim that it was actually useful for Joe Sixpack at those h/w specs, any more than I would recommend OSX 10.4 for a G4/500 w/ 64MB of RAM (even though IIRC those are roughly the min. req's for OSX).

/P
Reply to this comment View all 2 replies
Yeah, a Nuisance Lawsuit at Best
by WJeansonne April 4, 2007 6:56 PM PDT
Here's a perfect example of a frivilous lawsuit in action, filed most likely by a liberal lawyer who hates the establishment. You know the kind, like that ambulance chaser called Mr. Edwards.
Reply to this comment
Talk About False Advertising
by WJeansonne April 4, 2007 7:01 PM PDT
Why doesn't this lawyer file a class action suit against the developers of Linux for stating that it was free all these years. That must have been the largest false advertising campaign in history. You notice how all of the purveyors of Linux dropped that ridiculous mantra after grabbing market share, which is declining now, LOL. Once users found out the true cost of ownership and its cumbersome nature, they are dropping it like a hot potato!
Reply to this comment View all 3 replies
Talk About False Advertising
by WJeansonne April 4, 2007 7:01 PM PDT
Why doesn't this lawyer file a class action suit against the developers of Linux for stating that it was free all these years. That must have been the largest false advertising campaign in history. You notice how all of the purveyors of Linux dropped that ridiculous mantra after grabbing market share, which is declining now, LOL. Once users found out the true cost of ownership and its cumbersome nature, they are dropping it like a hot potato!
Reply to this comment
"You fool" comment negates all
by dahnb April 4, 2007 7:05 PM PDT
Your opinion is just that. Calling someone a fool because their mind thinks differently than yours just erodes your validity.
Linux & unix aren't really viable commercial alternatives to Windows or Mac for the average computer user. I only reboot my 4 different XP SP2 computers when i do (un)installs or when they've been up for many days & just feel like rebooting. So my experience with XP is good- that doesn't make me a fool.
Reply to this comment View reply
LoL!
by DemePoole April 4, 2007 10:34 PM PDT
Who didn't see this coming?
Reply to this comment
You don't put a Porche engine in a junk car...
by Phil Moore April 4, 2007 11:01 PM PDT
...why would you think of buying stripped down hardware to run an engine you have no idea will fit the mounts (drivers). MS did its job describing all that was necessary to upgrade. Vista Basic is basic windows with a pretty new face. But anyone who was foolish enough to buy lightweight hardware, got lightweight Vista.
Reply to this comment View reply
Parody Post...Will turn that frown upside down!
by DemePoole April 4, 2007 11:22 PM PDT
Monochrome monitor from bargain bin: $10

Pentium II computer with "Made for Windows 95" sticker on the front: $75

Windows Vista Ultimate purchased off of Ebay: $999 with FREE shipping!

The look on your face when the sh*t doesn't work: PRICELESS!

:-)
Reply to this comment
Vista Capable
by ironhead3fan April 5, 2007 4:26 AM PDT
I really hate to defend Microsoft on this one, but if it will run Vista Basic, then labeling a computer system Vista capable is a true statement. Anyone that knows anything about computers at all knows that Vista requires a pretty beefy computer to run all of the available features. For those that don't know that, break out your Remington Rands!!!
Reply to this comment View reply
Buyer beware - MS claims are always ?
by intrepi April 5, 2007 10:29 AM PDT
I'm amazed that anyone believes all the hype from MS with respect to it's software. Anyone who buys any software from anyone needs to start reading the terms of the license and conditions. I read it first and clearly determined I couldn't agree to them so I never bought it. If you go out and buy a car without taking the time to read the finance or terms of conditions with respect to warranty, you really need a wake up call. Does anyone really do that ? If you buy it, install it then you had to agree to the terms of the license, so what do you want from me, sympathy ? Time to get a reality check as MS is in the game for one reason to make as much money as they can, any way they can, which includes protecting it's products in the best way it can including a major time and money inconvenience to anyone buying it. MS is NOT responsible for anything nor does it guarantee nor imply any warranty or guarantees in any way. Now here is some food for thought, Vista is the most secure Windows OS ever which implies it's secure, right ? Well, why is MS flogging Onecare with Defender ? They could have made it part of Vista ...No ? No way, money first and even then there are no guaratees or warranties. Are you getting this ? The public just amazes me as to how naive and wail after they've been exploited and all because they don't want to read the terms of the license.
Reply to this comment
 See all 154 Comments >>
Powered by Jive Software
advertisement

Latest tech news headlines

RSS Feeds

Add headlines from CNET News to your homepage or feedreader.

More feeds available in our RSS feed index.

advertisement

Inside CNET News

Scroll Left Scroll Right
  • News - Business Tech

    Chrome's JavaScript challenge to Silverlight

    The advent of Google's Chrome browser, software pros say, should spur a big speedup for JavaScript, which would raise its standing against Microsoft's Silverlight technology.

  • Gallery

    Photos: Top 10 reviews of the week

    Here are CNET Reviews' 10 favorite items from the past week, including the TiVo HD XL, Sony Cyber-shot DSC-H50, and the Dish Network's newest digital TV converter box.

  • News - Apple

    Apple watchers spot 'iPod Nano' pix, iTunes hints

    The rumor mill has long been predicting a longer, leaner new version of the iPod Nano, and now it's conjuring up some pictures.

  • Outside the Lines

    EIC Squared: Chrome, iPods, and a Dell-Salesforce union

    On this week's EIC Squared podcast CNET's Dan Farber and ZDNet's Larry Dignan discuss Google's latest rocket launch--the Chrome browser--as well as Apple's iPod event next week and a Dell-Salesforce.com union.

  • Video

    Katie Couric reflects on first Webcast

    The political conventions are over and so are CBS Evening News anchor Katie Couric's first series of Webcasts. CNET's Kara Tsuboi sat down with Couric on the final night of the Republican National Convention to discuss what she liked about Webcasting, some of her most memorable guests, and whether TV news will still be around by the next round of conventions.

  • News - Digital Media

    In NFL deal, an extra point for Adobe's Flash

    Football fans will get to see live streaming of NBC's Sunday night games via Flash--not NBC's Olympic teammate, Silverlight.

  • Video

    YouTube plays party politics

    During the presidential campaigning four years ago, YouTube didn't even exist. Now it's a tool candidates must master to get their message across. CNET's Kara Tsuboi stops by the YouTube upload booths at the Democratic and Republican conventions to find out why Google's video site has such a big presence in Denver and St. Paul, Minn.

  • News - Gaming and Culture

    Are Demo and TechCrunch50 fragmenting their audiences?

    With both events scheduled to start Monday, many press, as well as venture capitalists and others are having to choose which one to attend.

  • News - Cutting Edge

    Execs predict next Google-like tech

    On eve of company's 10-year anniversary, researchers and business pundits speculate about what technologies might someday have as much impact as Google.

  • Gallery

    Images: The art of 'Spore' prototypes

    Will Wright and his Maxis team worked on dozens of prototypes to test the elements of their soon-to-be-released evolution game. Here's a sampling.

  • Webware

    At the TechCrunch50, an unfair advantage?

    Inside baseball: How Webware and other blogs can compete with TechCrunch in covering the TechCrunch50 event.

  • Green Tech

    Duke Energy to invest in mini solar power plants

    Can hundreds of rooftop solar panels collectively operate like a central power plant? Duke Energy launches $100 million distributed solar program to find out.